When my son was two years old, he slammed the door shut on my five-year-old daughter’s finger. It was unintentional but yes, the finger was chopped clean off.
Panic and mayhem ensued but we got my daughter to hospital and within a few hours a specialist paediatric surgeon had sewn the finger back on and my daughter was good to go again. It was very painful for her but remarkably painless for me.
Why’s that? Because where I come from in the UK there is a free national healthcare service, the NHS, so my daughter was given the best available medical treatment at no cost to me.
Fast forward five years and we are living in Singapore. In her first week in a new school, my daughter falls off a climbing frame and breaks her wrist (no, my son wasn’t involved). This time the pain was all mine.
Another trip to the hospital, another specialist paediatric surgeon and accompanying it…a huge bill adding up to thousands of dollars. Ouch.
Healthcare in Singapore is rated very highly in terms of quality and expertise, especially in comparison to many of its South-East Asian neighbours such as Indonesia, but it doesn’t come cheap. An average trip to the GP may only cost SGD $20 – $50 but an overnight stay in hospital can easily accrue a bill running into the thousands, even for the most minor of treatments.
The running joke in the local community is that it’s cheaper to die than fall ill in Singapore; and that’s with the luxury of government subsidies and a very affordable national insurance plan to underwrite the cost of local Singaporeans’ bills. Expats are not entitled to these; if you need to see a doctor or visit a hospital all the costs will come out of your own pocket.
So, if you are setting up a new life in Singapore, an essential consideration before you even pack your bags will be buying a health insurance plan for yourself and any family members joining you.
Read this guide to find out everything you need to know about health insurance plans available to expats in Singapore.
- 1. Do you need health insurance in Singapore?
- 1.1. Public vs. Private Healthcare in Singapore
- 1.2. What happens in an emergency?
- 2. Why do you need health insurance?
- 3. Who actually needs health insurance?
- 4. Insurance Options
- 4.1. Local Health Insurance
- 4.2. International Healthcare Plans
- 4.3. Group Health Insurance
- 4.4. Travel Insurance
- 5. Health Care Insurance Plans Explained
- 5.1. Coverage Limit
- 5.2. Area of Coverage
- 5.3. Benefits
- 5.3.1. Inpatient Treatment
- 5.3.2. Outpatient Treatment
- 5.3.3. Travel & Emergency
- 5.3.4. Dental & Optical
- 5.3.5. Maternity
- 5.3.6. Pre-Existing Conditions
- 5.3.7. Exclusions
- 5.4. Deductibles & Co-Payment
- 5.5. Eligibility
- 5.5.1. Place of residence
- 5.5.2. Age
- 5.6. Renewals
- 5.7. Cancellations
- 5.8. A Note on Covid-19
- 6. Finding the right plan for you
- 6.1. Choosing your level of coverage
- 6.2. Where can you buy health insurance
- 6.3. Comparison Websites
- 6.4. Company Reputation
- 7. How much does health insurance cost?
- 8. Paperwork
- 8.1. Making an application
- 8.2. Making a claim
- 8.3. Prior Authorization
- 8.4. Renewals
- 9. What happens when you leave Singapore?
- 10. Now, on to You
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Do you need health insurance in Singapore?
To understand health insurance, you need to briefly understand the healthcare system in Singapore.
Public vs. Private Healthcare in Singapore
Singapore has a large and first-rate public healthcare system. This isn’t free but is considerably cheaper than the private healthcare system that runs alongside it.
Public healthcare is delivered through a series of polyclinics and public hospitals. Polyclinics are subsidised medical centres spread across the whole island, serving as a one-stop health centre providing all outpatient services.
There are 18 of these polyclinics across Singapore, making up 20% of all healthcare services, and these feed into 15 public hospitals, which are all themselves of an exceptionally high standard.
The private health system is made up of approximately 1,500 GP clinics and 13 private hospitals.
The quality of medical practice between private and public healthcare is pretty indistinguishable so the choice of where to go really comes down to cost and service. Private clinics and hospitals can cost as much as three times as the public services, but this is offset by shorter waiting times, smarter consultation rooms, private bedrooms, better food and so forth.
Really the difference is between being treated as a patient versus that of a hotel guest, albeit a sick one.
What happens in an emergency?
While the majority of trips to the doctors are planned, there is the ever-present reality of dealing with unexpected emergencies. Singapore has a national ambulance service, the Singapore Civil Defence Force (SCDF) Ambulance Service, that can be called out day or night to respond to an emergency.
This service is free to everyone, locals and expats, provided it is genuinely an emergency (non-emergency call outs are charged at SGD $274). The ambulance will take you to the nearest designated hospital to your location.
If you are cogniscent enough in the midst of your emergency to decide you want to be taken to a specific hospital then you’ll want to call out the Singapore Emergency Ambulance Service, a private service approved by the MOH (Ministry of Health).
This is a paid for service with an escalating price tag from $200 for a straight-forward home-to-hospital pick up through to thousands of dollars for an international repatriation, but the benefit being that it leaves you in control of which hospital you want to be delivered to.
Why do you need health insurance?
By now you’ll be getting the picture that there is an essentially competitive public and private healthcare system in Singapore, both of which are excellent, but neither of which is free. So how do you avoid incurring huge debts anytime you need to see a doctor?
Enter health insurance.
If you are a local citizen or foreign PR (permanent resident), stop reading now. You are lucky enough to be on the receiving end of government subsidies and a national health insurance plan, MediShield, so aren’t in need of the following advice.
If you are an expat living in Singapore, then I suggest you become very familiar with the following article before you embark on taking up a healthcare insurance plan. There is a plethora of information and understanding that needs to be assimilated to ensure you have found the right health insurance for your needs.
Who actually needs health insurance?
Let’s reiterate this, if you are an expat living in Singapore, you need your own independent health insurance plan. You are not eligible for local government subsidies or the national health insurance schemes.
Within this broad brushstroke of ‘expats living in Singapore’ you are likely to fall into one of the following categories:
- You moved to Singapore with your job and while your employer offers health insurance as part of your contract you wish to upgrade it with additional services.
- You have started your own business in Singapore and need to put in place your own health insurance plan from the outset.
- You are a ‘dependent’; married to or child of, either a local citizen or foreigner with an employment pass and are not covered by their health insurance plan.
- You are a student living in Singapore with a Student Pass to study at an international school or university.
Questions you might be asking yourself include:
Does my company have to provide a health insurance plan for me?
If you are in Singapore on a work permit or S Pass, your employer is bound by law to provide you with health insurance to the tune of SGD $15,000/year. If you are on an Employment Pass the company isn’t obliged to provide you with coverage but if they do, you’ll want to check whether it covers what you want it to. You might want to upgrade some of its features.
Does my home country national health care cover me?
Some nationalities have excellent ‘home-country’ national health care provisions and these may continue to provide limited coverage for short periods of time abroad. However, it is worth noting that the coverage in these policies will be a fraction of any bill that you incur and do check how long you are actually covered for. It is likely to be a lot less than you realise. Most governments will advise their citizens to purchase international health insurance as soon as they relocate away from home.
If you are a US citizen, it is worth nothing that GeoBlue offers a reduced rate to US citizens who carry a US health plan, with good options for those who want a plan including lengthy trips to the US or a different option if you have no intention of visiting the US at all while you are away.
Does my travel insurance cover me?
When you first arrive in Singapore you may think that you are covered by your travel insurance, but as soon as you are staying in Singapore under an employment pass of any form, rather than staying under the 6 month tourist visa given on arrival, your travel insurance will no longer be valid as you will no longer be considered to be ‘travelling’ or ‘passing through’ Singapore.
It’s also worth noting here that if you consider yourself a ‘Digital Nomad’ and see yourself more as a traveller than an expat, but still have a base in Singapore, you should still be considering health insurance as a stand-alone product to your regular travel insurance. IMG Global does a good plan specifically for global nomads.
We’ve already established that, as an expat in Singapore, you need to buy a healthcare insurance plan so now let’s look at what types of plans are available to you.
Local Health Insurance
While local citizens benefit from Singapore’s national health insurance plan, MediShield Life, many of them will also bolt on additional plans, known as ‘Riders’, to boost their coverage and offerings. These local insurance provider policies are aimed at local clientele but are available as a stand-alone product to foreigners as well, for example the NTUC IncomeShield Advantage.
There are a few important considerations to bear in mind when looking at a local healthcare insurance plan.
- As a foreigner, your premiums may be different to that quoted for locals – sorry, it’s just a fact of life as these policies are not aimed at you – but the premium is still likely to be lower than that for an international policy.
- Coverage is only for accidents and illnesses occurring within Singapore, except in emergency situations, and you need to be hospitalised in order to make a claim.
- You need to pay your medical bills yourself prior to making the claim and there is always a co-payment component with local insurance (see later for co-payment details).
If the plan contains the word ‘shield’ then that is generally an indication that it is a local plan designed to be added as a rider to the basic MediShield Life offering for locals.
Long-term expats are attracted to these plans for their considerably lower premiums, and often add on travel insurance to cover them outside of Singapore, but an expat who travels regularly, returns ‘home’ frequently or who may be relocated elsewhere within a few years will generally be better off looking at the international plans on offer, as outlined in the next section.
International Healthcare Plans
International health insurance covers you beyond the boundaries of Singapore. Sometimes referred to as ‘expat health insurance’, it is specifically catered towards working expats who live in Singapore but travel globally, be it to their home countries or beyond, and therefore need medical insurance that covers themselves and their family members wherever they are.
International insurance plans generally have a higher outpatient reimbursement limit; a higher overall annual coverage limit; you can consult a speciality directly without the need for a GP’s referral letter and you can enjoy a cashless process for both GPs and specialists. Read more about these benefits later on in this article.
There are two types of international plans available.
Firstly, those offered by international providers (otherwise known as offshore plans) who offer coverage to individuals wherever they live and travel. Some of these providers even self-style their packages specifically as ‘Expat Health Insurance’ plans, for example the Cigna Global Health Options targeted directly at foreigners living abroad for several years.
There are many offshore international insurance plans available to expats in Singapore and it is important to do your research before choosing (see our section below for support in this), but a couple of plans that many expats use are those available from Cigna, IMG Global, and GeoBlue International.
Some policies are tailored to, or attract, specific nationalities as well. For example, the GeoBlue Xplorer plan is especially suited to US citizens, because it not only covers you internationally but also gives you cover for trips back to the US for long periods at a time.
Other nationalities are naturally drawn to providers with a link to their home country. For example, French expats often use UEX, which was set up in Singapore by two French expats and which has been heavily marketed by word-of-mouth to the French community within Singapore.
Then there are those offered by local insurance providers such as Liberty myHEALTH International Health plan and AXA Singapore’s GlobalCare Health Plan, which offer a wider coverage beyond the boundaries of Singapore, but don’t forget to specify that it is the international plan that you are after when talking to these providers.
Group Health Insurance
I’ve mentioned early on in this article that many expats in Singapore will have healthcare covered by a policy provided through their employer.
This will be a group policy for all staff in the company which usually covers most major treatment. Policies vary widely across companies, with some offering limited benefits such as shared ward admission only; to others that are so good that it gives employees extra reason to stay in the job.
Most of the time, group insurance is sufficient while you are in Singapore, but many expats will look to take out their own personal international health insurance to cover themselves in case of a change in jobs or retirement and to cover their family members.
Travel insurance is not the same as global health insurance, but many policies do include some element of health care coverage and medical plans when travelling.
Its advisable for all expats to consider travel insurance as well as health insurance, not least for those moments when you lose a bag in the airport, but for expats who opt for a local insurance plan then the medical element of travel insurance is a necessity so that you are covered for illness and injury outside of Singapore. Choosing travel insurance is a whole other ball game for another article.
Health Care Insurance Plans Explained
Health insurance is an insurance that covers the whole or part of the risk of you incurring medical bills. You pay an annual premium (which can be paid in one lump sum or as monthly payments) and the provider will reimburse you for expenses incurred from injury and illness, in accordance with the benefit levels and/or restrictions outlined in your personal plan.
Every provider and plan will have slightly different offerings, but there are some standard and optional features, eligibility criteria, and exclusions that you should be aware of as follows:
All policies come with an annual limit. This is the maximum amount claimable in any one year-long period. These limits will vary greatly across policies but as a rule of thumb the lower the premium you are paying for your policy, the smaller the annual coverage limit.
You want to bear in mind here that a single stay in hospital can run up a bill worth thousands of dollars. For example, if you have a heart attack, you are looking at an average bill of SGD $81,500 to cover the cost of surgery and inpatient care that will be required to get you back on your feet.
You can run your own price check on different surgical procedures through the Singapore’s Ministry of Health (MOH) website.
Area of Coverage
While an international insurance health plan is aimed at expatriates who live and travel all around the world, you can still actually choose the area of coverage that you require. Generally, the options are worldwide; worldwide excluding the US, or worldwide excluding the US plus a number of other identified territories. You can even find a policy that you can tailor as Asia-only, such as the AXA InternationalExclusive.
International healthcare insurance policies all come with outpatient and inpatient treatment coverage as standard features, and then offer a range of additional options that can be included either by upgrading to a higher policy, or adding them as a ‘Rider’ to your existing policy. These standard and optional benefits generally include:
This is coverage for when you require hospitalisation or surgical procedures. As well as the procedural expenses, check how much it covers expenses such as ward/room cost, diagnostic testing, medicine, and follow up consultations.
Both local and international policies will cover these up to a certain limit, with most providers offering different levels of benefits according to which policy you take up – for example Cigna, which offers a three-tiered option, Silver, Gold, or Platinum for its Global Health plan, each of which have increasingly higher levels of benefits.
This is coverage for treatments and prescription drugs offered by GPs, specialists, and/or therapists that do not require an overnight stay in hospital. All international providers will cover this up to a set annual level which will differ according to your policy.
This is one of the key differences between an international and local policy, which won’t include outpatient treatment as local policies only kick in when you have been hospitalised.
Travel & Emergency
This will vary widely across policies but is aimed at covering emergency medical evacuations and repatriation rather than an intention to replace your regular travel insurance. Most plans offer some level of coverage but likely with an annual limit in place.
Dental & Optical
Sometimes added together as one or as separate features that can be bolted onto your plan, dental benefits can include routine checkups, cleaning, and simple non-surgical extractions. See our separate article for How to Find a Dentist in Singapore.
If you are to believe everything you read in Facebook groups, maternity coverage is one of the most talked about features of health insurance; are you or aren’t you covered? What are you covered for? And so forth.
Maternity care in private hospitals is notoriously expensive, so if you are planning on having a baby while living in Singapore, I suggest you consider maternity coverage. Some providers offer a stand-alone maternity policy, such as Prudential’s PruFirst Gift or AXA’s Mum’s Advantage, a policy designed specifically to safe guard against pregnancy complications and congenital illnesses.
Other plans, such as Cigna Gold, have a 12-month waiting period before maternity related expenses will be covered within their plan.
Some views are that it’s better to save the money for after you have had the baby and hope that all goes smoothly within the public system. With the cost of a caesarean being on average SGD $8,500 in a public hospital, this might feel like quite a gamble to some prospective parents.
While on the subject of babies, it is worth also pointing out that birth control is rarely covered as a medication cost, unless it has been prescribed for medical reasons.
Like maternity cover, pre-existing conditions are another hot topic amongst expats debating which health insurance to choose. When joining a group healthcare insurance plan, such as through your employer, pre-existing medical conditions are covered automatically, but when taking out private international health insurance they rarely are.
Most insurers, such as Cigna, will require you to fill out a medical form on application and will then decide whether to cover pre-existing conditions on a case-by-case basis; while others like AXA InternationalExclusive only offer coverage after you have taken the policy for a consecutive 270 days.
American’s take note – if you have held primary US health insurance for six months prior to commencing an international plan with GeoBlue Xplorer, they will waive the six-month pre-existing condition waiting period.
For the rest of us, you can be fairly certain that if you are presenting with pre-existing conditions and you can get coverage, your premiums will be higher for it. This is a strong argument for finding a good international health plan that will cover you globally from the outset of your expat journey and sticking with it through any subsequent relocations.
Singapore is about as safe a place as it gets to live, but that doesn’t mean you should be complacent when looking at what is and isn’t included in your health insurance. While Singapore itself isn’t likely to suffer a terrorist attack anytime soon (never say never though), the same can’t be said for many of the popular regional holiday destinations.
And who hasn’t been tempted by a spot of diving or other adventure sports when on said holiday. Items like terrorism and adventure sports are rarely, if ever, included in international healthcare packages, but as with all things they can frequently be bolted on for a price. It’s worth checking.
Items generally considered as firm ‘exclusions’ include:
- Acts of war
- Hostilities & military actions
- Nuclear explosions and resulting nuclear fallout
- Genetic cancer screening
Some policy providers such as IMG will offer optional riders for terrorist acts and adventure sports, but you will need to have taken out their most premium platinum plan to have access to these.
Deductibles & Co-Payment
Deductibles are the amount you pay for a medical service or consultation before your insurance plan kicks in. For example, if you have a SGD $2,500 deductible on your plan, you will pay the first SGD $2,500 of your covered services yourself and then the policy will commence.
Deductibles are only paid once in the annual period of cover regardless of the number of claims made in the same period.
Co-Payments (or cost-shares) are payments you make on individual services used during the claim period. These kick in after the deductible has been paid. For example, your plan might have a SGD $20 co-payment element for doctors consultations.
This means that after you have paid the deductible level (say SGD $2,500 as above) and then have a subsequent doctors consultation, you will pay SGD $20 of the SGD $100 fee and the insurance policy will pay the remaining SGD $80.
Generally speaking, plans with lower monthly payments will have a higher deductible and co-payment element.
Many policy providers such as GeoBlue’s Xplorer plan highlight no deductibles on standard GP visits as an alluring benefit, while others such as Cigna offer plans with a wide range of choice on levels of deductibles and co-payments, so that you can tailor make a plan to suit your monthly budget for the premium.
Every insurance provider has different eligibility criteria. The ones to look out for are:
Place of residence
To quality for an international health plan offered by a local Singaporean provider such as the Liberty MyHealth International Essential, you must be residing in Singapore on a valid pass. In comparison, offshore providers make their plans available to all nationalities living and travelling abroad from their home country, wherever that may be.
To purchase your own individual international health insurance you will need to be 18+, however as a family member you can be insured under a family plan from just 14 days old.
What you really need to be considering is how long are you insured for.
Some plans guarantee lifetime coverage provided you stay on the plan continuously, others such as the IMG Global Medical plan only guarantee you up to 74 years old, unless you have purchased the plan before you turned 65 and maintained continuous coverage, in which case they will automatically roll you onto their Global Senior Plan. Read the eligibility small print carefully if you are 64!
Provided you are still meeting the eligibility requirements, plans are annually renewable and will provide continuous and seamless coverage. Renewal is normally a very easy process; after all, let’s face it, once an insurance provider has your business they don’t exactly want to make it easy for you to jump to a competitor!
As with most purchases in life, if you change your mind you can cancel the policy at any point prior to the coverage commencing, or up to a period, typically 15 days, after it has been approved. If you decide after that, then too late, you’ll need to stick with it for the year and then start again with another provider.
To invoke a cancellation in this “cooling off” period you are likely to need to submit a cancellation request in writing, so perhaps best to read up on these terms before you might need them – you don’t want to be scrabbling around for an envelope and stamp on the eve of the 15th day.
A Note on Covid-19
While none of us would have ever thought to check the small print for pandemics before, I bet it’s top of your mind right now.
As an expat living in Singapore under an employment or student pass, the Singapore Government will cover the cost of necessary Covid-19 testing and subsequent hospitalization or community facility treatment needed upon a positive result.
Please note that this will only cover costs in a public hospital, though these are also the only hospitals offering treatment at present anyway, and it doesn’t cover outpatient treatment at GPs or Polyclinics.
This cost is also only covered provided you haven’t left and returned to Singapore since the 27th of March, when the Government issued a travel advisory against non-essential travel. This situation is likely to continue to change so it is worth keeping an eye on this Government FAQ page for up to date details.
With regards to your personal healthcare insurance policy during this pandemic period, it is advisable to check in with your insurance provider or broker for the most up-to-date information.
Generally speaking, all insurance partners will cover you for Covid-19, as they would any major illness covered by your policy, and provided you aren’t currently ill then purchasing a new policy in this period should also be fine, though there may be additional restrictions if you are in a high-risk category.
Likewise, some policy providers, such as Aviva, are offering a six-month premium deferment for those who have been financially disadvantaged by Covid-19.
So again it might be worth a quick check in with your broker/policy provider to see if there is something similar on offer for you.
Finding the right plan for you
This is where the fun starts. Singapore has many competitive insurance options, with policies offering benefits that seem too good to be true (they likely are) to those with ultra-premium packages that are surely only for the likes of celebrities and A Lister-wannabee globe trotters. So how do you go about finding a plan that offers both excellent value-for-money and fits your needs?
Choosing your level of coverage
First up, it’s about understanding what your needs are. For how long do you intend to be in Singapore? Will you be travelling frequently? How often do you return home, and for how long on each visit? You may want to start with just a regional plan.
If you know you are making Singapore ‘home’ and will be here for the long term then some of the local plans offer excellent value. But if you think there is a chance you are going to be moving around and joining the expat journey of 3 years here, 2 years there, then I’d suggest you want to look at a more flexible international plan that is going to move with you.
Equally it might be that you have an existing plan in place and it’s about looking for additional coverage, adding say dental or maternity. Then the question is more likely to be, what are my options?
Start with understanding your goal and fitting the plan to you, not you to the plan.
Where can you buy health insurance
While it is entirely possible to buy health insurance direct from the policy provider, you will quickly learn that it’s not necessarily the fastest or easiest route.
In Singapore, most insurance is sold through agents or brokers representing an insurer, or group of insurers, but you can still refer to the insurers websites for information on the different health policies and premiums so that you feel you are making an informed choice.
Brokers receive a commission on every policy sold, so it is definitely worth doing your own bit of research on which broker to use – word of mouth is a good way to get solid referrals, or post a question on a trusted FB group – you can be fairly certain that any negative stories about one particular broker or another will come flying back to you very quickly.
If you have a doctor or clinic you especially trust and want to use, ask them which insurance they take, and will bill directly to, and this will give you a good starting point for your own research.
Another good way to sift through the multiple options is by looking at a comparison website such as this one from International Citizens Insurance. These sites will list the most popular range of healthcare insurance plans on offer, and compare all the different features for you in a logical and clear way to help you make quick cross comparisons and find the right match for your needs. You can even request quotes directly from these sites.
Something else to bear in mind when finding the right plan, is ensuring your proposed policy provider can actually deliver when it comes down to it. No one wants to be caught short in an emergency trying to establish what hospital you can or can’t be admitted to.
Look for a plan that has a large network of international hospitals and health care providers available and 24/7 access to an emergency hotline plan. Cigna Global Plan gives you access to over 1 million hospitals, doctors, and health care facilities, while the GeoBlue Xplorer health plan also calls on a new generation of medical assistance services, with access to a suite of online and mobile tools to identify, access, and even pay for quality healthcare globally.
How much does health insurance cost?
How long is a piece of string? The majority of health insurance providers offer a range of products from entry-level plans through to premium packages. You just need to pick through to identify which is right for your health needs and wallet.
If cash flow isn’t an issue, you can look around and find discounts for paying annual fees in full upfront rather than as monthly premiums.
I know, you’ll be reading this saying; ‘Go on, give me a figure, what can I expect to pay’ but that is like asking me to pin the tail on the donkey (for those of you that don’t know, this is an old British party game where you are blindfolded and stab around in the dark working out where to pin the fabric tail on the drawing of a donkey).
Premiums will vary, it will depend on your age, your country of origin, your health at the time, the coverage area you choose, whether you are including any riders and so on. Policies are designed to give you a menu of options that you can tailor make to suit your budget.
If really pushed to give a figure on it, my conservative estimate would be to say that provided you are under 65 and have no underlying conditions, the average person will be looking at paying around $1,700 USD to $2,200 USD annually for a policy that covers medical expenses up to $1million USD per year.
Making an application
Once you decide on your preferred policy you will need to put in your application. You will normally be required to submit supporting documents such as a health assessment from a doctor or other health care provider. Your application will then be reviewed and underwritten and your premium determined.
After your application has been approved, depending on the insurance policy, you should be offered the same terms on each annual renewal, although be aware that premiums will increase with age.
On some policy, once this process is done, the information is held on file and it is considered underwritten for subsequent renewals until you make a claim, at which point, depending on the symptom and treatment required, you may be required to have the policy underwritten again and your premium may change.
It’s best to check the small print to ensure this is not the case for absolute peace of mind.
Making a claim
Depending on your policy and provider, you may need to pay the medical bill yourself first and then make a claim. If this is the case, then when you are ready to make the claim, you fill in the form (online or not) and submit relevant documents such as invoices, the hospital discharge summary, and doctor’s reports.
For others, your insurance company may make the payment directly to the doctor or hospital and in fact will actively prefer it, as do the healthcare providers, as it saves a lot of hassle in making claims and paybacks.
Generally, on arrival at a health care provider you will be asked to provide your insurance policy details, so it is a good idea to keep these handy. Many providers will issue you with a handy credit card with your policy number on it that you can whip out when needed.
The big providers such as Cigna also promote the fact that they have ‘Customer Care’ teams. This is a dedicated team / hotline who you can reach out to, for help in arranging your treatment plan in a hospital or surgery of their approval.
Where possible, we recommend that you inform your insurer (or agent if you used one) prior to any procedure or treatment to ensure that it is covered and to provide any details as needed. No one needs to come around from an anaesthetic to discover an unexpected bill for a treatment that wasn’t covered in that hospital.
Most policy providers will require that you either seek prior approval, or in instances where this isn’t possible, that you (or a family member) get in touch with them within a 48-hour window after treatment.
All policies are renewable on an annual basis. For the most part this is a painless process whereby the provider will notify you of the upcoming renewal date and request that you pay your annual premium or adjust your monthly payments but remember, this is a policy to support you and your family.
It is vital that you check that it is still covering what you need. Don’t forget inflation may have made medical costs rise so perhaps do a check that your policy still covers the level you’ll require – this is especially important if it is covering current conditions or medications that may increase in price over the year.
What happens when you leave Singapore?
The answer to this lies in which policy you purchased.
For those of you who bought a local policy, you are going to need to start again as the policy is only going to cover you for hospitalization within Singapore, so if your residency status in Singapore changes for any reason you have no option but to terminate the policy; for those of you on a local international policy (an international policy purchased through a Singapore based insurer), you need to check the details.
It is possible that relocating away from Singapore will change your premium or even make the policy redundant.
International or Expat health care policies on the other hand, are designed to work with you wherever you live or travel to, so leaving Singapore is not going to fundamentally change your policy, however we do recommend that you notify them ahead of time.
You don’t want to give any insurance provider any option to claim that you are no longer eligible for any reason whatsoever.
It is also worth noting that under an international health care policy, changing your country of residence doesn’t trigger a new contract or need to underwrite, therefore you will not need to declare any pre-existing conditions when you land in your new home country. But if your new home has medical care that is more expensive than Singapore (that’ll be the US or Hong Kong then), it might change the cost of your annual premium, as the risk for your insurance company to have to pay out for higher cost bills has increased and they will inevitably pass this onto you.
Now, on to You
Well done, you now have a comprehensive overview of health care insurance in Singapore. So now it’s time to get out into the real world and make a purchase. So how about a recap of the top things to consider and questions to ask:
Look for a policy that gives you flexibility. Expats frequently have to change their lives in very short time frames, so you want a policy that can adapt with you. Many expats really like the Cigna Global Insurance plan because it gives you the flexibility to pick what you are covered for and as a company it comes with a strong reputation for excellent service and a good global network of health care coverage.
If you aren’t expecting to use your policy for much other than emergencies, then perhaps consider taking a plan that has a lower premium for a lower annual coverage limit. IMG has a reputation for very affordable products which attract younger clients who they then retain because of the excellent service provided.
Last but not least, consider where you have come from and where you are going. Many US expats feel comfortable with a GeoBlue Xplorer plan because it is designed specifically for US citizens abroad (or international citizens living in the US but that’s not relevant to you if you’ve read this far as you’ll be living in Singapore) and gives them coverage for healthcare back in the US, perfect for those long Summer or Fall trips back home.
As a footnote, please remember health care costs change regularly as do your family needs. Don’t just put the health care insurance plan in a drawer and forget about it, remember to do an annual check that it is still covering what you need and make adjustments accordingly.